Complaints

 You have the right to have your concerns heard and addressed in a timely manner. If we are unable to resolve your concerns to your satisfaction, you may file a complaint with the appropriate regulatory authority.

Texas Behavioral Health Executive Council (BHEC)

1801 Congress Avenue, Suite 7.300

Austin, TX 78701

Phone: 1-800-821-3205

BHEC Complaint Form:

https://bhec.texas.gov/discipline-and-complaints/

Note: This page contains the current complaint process and links to the official complaint form for all license types overseen by BHEC.

HIPAA & Privacy Complaints

If you have a complaint regarding the privacy of your health information under HIPAA, you may contact:

U.S. Department of Health and Human Services

Office for Civil Rights

Email: OCRMail@hhs.gov

Website: https://www.hhs.gov/ocr

If you believe you have a consumer complaint related to the privacy or security of your health information, you may also contact the:

Texas Office of the Attorney General

Patient Privacy Complaints:

https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy